Frequent questions
We have answers for your questions
I already had an account created, but it is not recognized. What should I do?
You must enter the forgotten password/username option to request a modification and you will receive a notification by email indicating the steps to take.
I have not yet received my order. Who can I contact to find out its status?
If you have not received your order within 3 business days of shipping, you can send an email to servicioalcliente@civettainternacional.com with the order information that arrived in the email requesting a shipping status.
Who should I contact if I have questions about making an online purchase?
To place an order you must follow the following steps:
- Enter the website
- Add the items to the shopping cart
- Fill out the account creation and order information
- Complete the payment on our payment gateway
If you have additional questions, you can contact our Customer Service department by sending an email to: servicioalcliente@civettainternacional.com
How are shipping costs calculated for www.beauvisagecosmetics.com orders?
How can I process an exchange or return?
You can send an email to servicioalcliente@civettainternacional.com informing about the case and according to our return and warranty policy, the exchange of the product would be evaluated.